Refund policy

Returns 
We really hope you love your piece from us, but if for any reason you do not, you're welcome to return it within 14 days of delivery. Please contact us via email at hello@bykoa.co to start a return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with protective films or tags intact, and in its original packaging. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You are responsible for the cost of returning the item(s) back to us. Please ensure returns are shipped in their original packaging to prevent any damages in transit. We will notify you via email once we have received your return, and inform you whether the refund is accepted or not. If approved, you’ll automatically receive store credits within 10 business days. 

We reserve the right to reject returns that do not meet our returns policy.

Order Issues
Every order is packed by hand with care, but in the unlikely event that your order arrives damaged, defective or you've received the wrong item, reach out within 48 hours of delivery at hello@bykoa.co. 

Please include your order number and, where possible, clear photos to reflect the issue, so that we can resolve your query as efficiently as possible. We will then review the issue and contact you to offer a replacement or a full refund.